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At Aquatuning we like to make paying for your goods as simple as possible. If you do not have access to a debit/credit card or do not like entering your banking details on the internet you can still shop with us. Selecting payment via COD (cash on delivery). If an order is placed with COD it will be shipped before payment arrives at Aquatuning. The bill is paid directly to the courier (UPS) who will then transfer the money to Aquatuning. Because of this a small fee of 1.2% is added to your order.
We strive for the best possible support and the fastest possible handling of shipments. This includes that we usually pack and send COD orders IMMEDIATELY after order confirmation (If everything is at stock). A cancellation or change is due to our quick handling usually not possible anymore as soon as your order is confirmed. If you do decide to not want the order it is absolutely necessary that you call us immediately in order for us to try to still stop the package.
Should you (for any reason) not want to accept a COD order (so called denial of acceptance) the shipment will be returned to Aquatuning and we are still charged relatively high fees. for this reason we ask for your understanding that customers who denied acceptance of a COD order will not be sent anymore COD orders. Most denials of acceptance are caused by the customer being surprised of the fast shipment and do not have the required amount of money ready. In such cases it is possible that the deliverer comes again next day. In such cases please arrange another delivery with the courier.
Pickup of orders is possible at our central storage facility if arranged for. For pickup please note the following:
- We only have a storehouse and NO retail store; advisory there is not possible
- There is no possibility at our storage facilities to have a look at the products or to unpack them.
- Payment via Debit card or EC-card is not possible!
- Unannounced Pickup is not possible and you might have to be sent away empty-handed if e.g. nobody is at the office anymore who could deal with the invoice or if the order was not entered into the system yet. Our staff at the storage facilities is usually not authorized to take any orders. For those reasons we ask you in your own interest to alway stick to the correct procedure.
The procedure is always as follows:
- Place your order via our webshop (or telephonic/via Email)
- Contact our support (best by Email, telephonic is also possible) and make clear if your order is in stock. Our Support will then set an approximate time for pickup and pass the order on to the handling department. Your order will then be commissioned over the next few hours.
- Come at the arranged time and bring the correct amount of money in cash with you. Pickup times: Mo-Thu: 9am to 6pm Fr: 9am to 4pm, no pickup at holidays, Saturdays or Sundays.
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