Prepayment

Advance payment via bank transfer with standard entry of the transfer information

The cheapest method of ordering merchandise at Aquatuning is payment via prepayment. Usually no or very little banking fees apply. Online-banking payments are usually transferred to our account on the same day, in rare cases the next day. Bank transfers filed manually at a bank sometimes take up to 2 days.

For webshop orders:

Please give you order number, which can be found in the confirmation Email or at the last page of the process of ordering, with the bank transfer.

For telephonic / Email orders

Please give your customer ID (top right corner of the order confirmation).

IMPORTANT:

Payments are automatically assigned to orders. Please DO NOT give any more information as the intended use, as these will not be noted. If you give neither order number nor customer ID it can happen that your order cannot be assigned immediately and that it will take up to 1 or 2 weeks to do so, usually as soon as the customer inquires about the status of his order.
For that reason: Please always give the ORDER NUMBER OR CUSTOMER ID!

Our Bank account details

Please always provide your Order number (according to the webshop), your customer ID (according to invoice/order confirmation) or the billing number (e.g. in case of delivery upon invoice). The assignment of payments is done automatically. This system works best if you provide the order No. or customer ID. Should it not be possible to assign a payment automatically it has to be done manually. This can lead to delays in processing and in some rare cases it is not possible to assign any order to a transaction, e.g. if there was no order placed at the webshop or a friend or relative processed the transaction for the customer and additionally the amount is incorrect. For those reasons we recommend the following to our customers:

• As soon as the payment was assigned to your order an automatically created Email will be sent to confirm the transaction.
• Should you not have received an Email within 3 days (within the UK) respectively 5 days (international orders) of initiation of the transaction or e.g. the status of your order in the webshop did not change to ''prepayment received'', please contact us via Email and provide us with your order number and customer ID as well as the exact intended use and amount of your transaction. Our staff will then check your inquiry.