Unwanted Goods:

Please note Aquatuning will cover the return postage for unwanted items over £37.00 in value. Items under this value will need to be returned at your own cost.

To return unwanted good please contact support@aquatuning.co.uk noting the following information:

Your Name:
Order Number:
Items you would like to return:
Reason for return:

For reconsignment of defective items:
Please contact us in advance and consider our complaint notes. If your complaint is justified we will normally exchange it for new merchandise and ship the products back to you. This will be of no cost for you.

Not for returns according to the distance selling act after 14 days or a value of goods below £ 40
If the price is below £37.00 we will charge a fee of £ 6,50 shipping costs plus £ 2,5 processing fee for each parcel.

Not for reconsignment of defective items destroyed by the user:
If your complaint was unjustified, e.g. if you overtightened the screws on a cooler or screwed the fan screws too far into the radiator, we must refuse your complaint. The items will then be ready for pickup at our facilities for 14 days or can be shipped to you at the cost of another £6,82 within the UK.

Commercial customers must not use the return service!
Please not that the return service can only be used by private end user customers - Returns from commercial customers have to be postpaid by the sender. Should a commercial customer use the return service we will always charge a fee of £ 10 (plus VAT)  before handling the reconsignment. Your order will only be handled if that fee is paid.

In case of any questions regarding reconsignments please contact us at any time!

Aquatuning UK
Pascal Bregon
30 St Andrews Way
Ely
Cambs
CB6 3DZ
Hotline: 0800 098 8306
E-Mail: info@aquatuning.co.uk