Do you have questions about your order, shipping methods or certain products? Our customer service will be happy to help with any questions regarding your order or very general questions about the topic water cooling and modding. Our customer service will assist you with questions about your order, payment, shipping, products, cooling systems, general questions, and all other topics in the field of water cooling and modding.
Just use our contact form or send us an e-mail to firstname.lastname@example.org For technical questions, product advice and problems, email us at email@example.com. Since emails can sometimes end up in the spam folder, we would like to ask if possible via the contact sheet to get in touch with us.
Should it not be possible to resolve all questions, you can also reach us by phone. If you have technical questions or problems or product advice please contact our customer service by phone at:
Ordering and support hotline for consumers: +49 (0) 5205 99198-0
For telephone orders, questions about the status of your order, technical questions, product information or problems.
Monday: 9.00 - 18.30 o´clock
Tuesdays: 9.00 - 18.30 o´clock
Wednesday: 9.00 - 18.30 o´clock
Thursday: 9.00 - 18.30 o´clock
Fridays: 9.00 - 14.00 o´clock
Monday - Thursday: 10.00 - 12.00 o´clock and 15:00 - 17.00 o´clock
Friday: 10.00 - 12.00 o´clock
Fax orders with your letterhead to: +49 (0) 5205 99198-22
Your Fax is processed by a member of the sales team in person. You will receive an order confirmation via email or fax. For questions about your order you can contact these employees by phone and in writing, in person.
Contact for resistance seller, commercial customers, public bodies, institutions and industry
Mr. Andreas Walter
Industrial customers and Universities
Telefon: +49 (0) 5205 99198 -13
Mr. Jens Gottsleben
Worldwide OEM customers
Phone: +40 (0) 22635947
Ms. Jessica Nickel Merx
Worldwide reseller distribution
Phone: +49 (0) 2377 897 337
Mr. Nathanael Draht
Specialist for individualized industrial solutions
Phone: +49 (0) 5205 99198-0